How can we help?
We're a small team who answer every message ourselves. Email is fastest, phone works in office hours, and the form below lands in the same inbox.
Email us
support@tcgprime.storeBest for everything — order questions, delivery updates, returns and product advice. Put your order number in the subject line and we’ll find you instantly.
Reply within 1 business dayCall us
(971) 477-9538For urgent order issues. Outside these hours please email — we read messages first thing each morning.
Mon–Fri, 9am–6pm ETWrite to us
PrimeTCG1630 N Congress Ave
West Palm Beach, FL
33401
Our promise. We answer every message within one business day, and we don’t use autoresponders to dodge difficult questions. If a real person can’t fix it, we’ll tell you why and what we’ll do next.
Send us a message
It lands in the same inbox as support@tcgprime.store — usually answered within an hour during working hours.
Quick links
Most questions are answered faster on the relevant page than by emailing us. Try these first:
- Delivery — costs, timeframes, two-person handling, UK coverage
- Returns & refunds — 30-day window, refund timing, who pays carriage
- Condition guide — exactly how we grade, and what we do when we get it wrong
- About us — who we are and how we choose what to stock