Refund policy
Unopened sealed product, back within 30 days, in the packaging it arrived in — full refund. Opened sealed product cannot come back. Nothing in this policy limits any right you have under federal or Florida consumer law.
30-day returns
You have 30 days from the delivery date to start a return on:
- sealed product with the factory seal intact and the outer packaging undamaged;
- graded slabs in the original holder, with the certification number matching the one on your invoice;
- accessories, unopened and in original packaging.
To start one, email support@tcgprime.store with your order number and what you would like to send back. We will reply with a return authorisation reference and the return address. Please do not ship anything back before you have that reference — unreferenced parcels are slow to match to an order and slow to refund.
Who pays return shipping
| Reason | Return shipping |
|---|---|
| Wrong item sent | We pay — prepaid label provided |
| Damaged in transit | We pay — prepaid label provided |
| Not as described | We pay — prepaid label provided |
| Changed your mind | Deducted from the refund at the label's actual cost |
There is no restocking fee in any of these cases.
Refunds
Refunds are issued to the original payment method within five business days of the return arriving and passing inspection. How long it then takes to appear is up to your bank or card issuer — typically another 3–10 business days.
Original outbound shipping is refunded when the return is our fault, and is not refunded on a change-of-mind return.
What cannot be returned
Opened sealed product. Once a box, pack, case, bundle or Elite Trainer Box has been opened it cannot be resold as sealed — and we will not resell it as sealed. This is the firmest rule we have, and it is the same rule that guarantees nothing you buy from us was opened by somebody before you.
Also non-returnable:
- raw singles removed from their protective packaging, where condition can no longer be verified;
- graded slabs that have been cracked, re-holdered or re-submitted;
- items returned after 30 days, or without a return authorisation reference;
- items damaged after delivery through handling, storage or transit back to us in inadequate packaging.
Pull rates and variance
A box that produced fewer or lower-value hits than you hoped is not a defective box. The odds printed by the manufacturer are odds, and variance is the product. We cannot accept returns on opened product for this reason, and no legitimate seller can.
What we do guarantee is that nothing reached the box before you did. We never weigh, search, open or re-wrap sealed product.
Damaged or incorrect deliveries
Photograph the outer carton and the product before you unpack any further, then email us within 48 hours of delivery. You choose: a replacement where we can source one, or a full refund. The return label is on us either way.
Cancellations
Anything that has not yet shipped can be cancelled for a full refund. Email us with the order number. Because orders placed before the cut-off go out the same business day, that window is short — once a label has printed, the order has to be handled as a return instead.
Exchanges
We do not process direct swaps. Return the original for a refund under this policy and place a new order for the item you want, so you are not waiting on two shipments to cross.
Faulty or misdescribed items
If an item is not what the listing said it was — wrong set, wrong configuration, wrong grade on a slab, undisclosed packaging damage — tell us and we will make it right with a full refund or a replacement, including shipping both ways. This applies regardless of the 30-day window.
Chargebacks
Please contact us before filing one. A chargeback on a delivered high-value order takes months to resolve for both sides, and there is very little we cannot settle in an afternoon by email.