Shipping policy
We ship from West Palm Beach, Florida, Monday to Friday. Everything is tracked, and nothing leaves without the seal intact.
Dispatch times
Orders placed before 3:00pm ET on a business day ship the same day. Orders placed after that, or at a weekend or US public holiday, ship the next business day.
You will receive a tracking number by email the moment the shipping label prints. If you have not seen one within one business day of ordering, check your spam and Promotions folders, then email support@tcgprime.store.
Shipping rates
| Order value | Rate |
|---|---|
| $199.00 and over | Free tracked shipping |
| Under $199.00 | Calculated at checkout by weight and destination |
Orders over $500 ship with signature confirmation. This cannot be waived — it is what makes the parcel insurable, and it protects you as much as us.
Transit times
| Most US addresses | 2–5 business days |
|---|---|
| Cases and multi-box orders | Freight-ground; longer, and we email the estimate before dispatch |
| Graded slabs | 2–5 business days, always tracked and signed for |
Transit times are carrier estimates, not guarantees. Weather, carrier backlogs and peak season all move them, and none of that is within our control.
Where we ship
The United States only, including Alaska and Hawaii. We do not currently ship internationally, to PO boxes for orders over $500, or to freight-forwarding addresses.
Everything listed is in stock
We do not list anything we do not hold. There are no backorders, no sourced-to-order listings and no lead times to confirm after the fact — if you can add it to your cart, it is on a shelf in West Palm Beach and it ships to the cut-off above.
When a line sells out it comes off sale rather than staying buyable. Stock counts update continuously, and in the rare case an item sells twice before the count catches up, we cancel and refund in full immediately and tell you the same day.
How we pack
- Sealed boxes and cases — rigid, double-walled carton with void fill on every face. The factory seal is never broken, weighed or re-wrapped.
- Graded slabs — graded-card sleeve, inside a form-fit box, inside an outer carton. Holders are never cracked, re-holdered or re-submitted.
- Raw singles — sleeved, toploaded and team-bagged, then shipped in a rigid mailer.
Damaged in transit
Photograph the outer carton and the product before you unpack any further — that photograph is what settles a carrier claim. Email it to support@tcgprime.store within 48 hours of delivery. We replace where we can and refund in full where we cannot, and we cover the return label either way.
Lost or missing parcels
If tracking has not moved for five business days, email us with your order number and we will open a trace with the carrier and follow it up ourselves.
If tracking shows delivered but nothing arrived, please check around the property, ask neighbours, and allow 24 hours — carriers occasionally scan early. If it is still missing, contact us within seven days of the delivery scan so we can file a claim while the carrier still holds the route data.
Address accuracy
Please check your delivery address at checkout. We ship to the address as entered. If an order is returned to us as undeliverable because of an incorrect or incomplete address, we will refund the order less the outbound and return shipping actually incurred, or reship at your cost.
Need to change an address? Email us immediately. If the label has not printed we can change it; once it has, we cannot, though the carrier can sometimes redirect using the tracking number.
Taxes
Sales tax is calculated and shown at checkout where we are required to collect it. Prices displayed on the site are exclusive of tax.